Truly great customer service is a rarity these days but your guys make it look easy. It is apparent they are true professionals who care deeply about their work. Our televisions look fantastic.
C. Rullman
“Brian,
Just wanted to let you know that we had a great experience working with you and your team. I can emphatically endorse you and the team. Please feel free to use me as a reference.
Thanks again for doing what you do”
– S. Burwell
“I want to thank you and give your group a huge compliment for your quality and efficiency. The way you organized a large crew of quality technicians to work together and divide and conquer an entire home was impressive. My wife and I compared it to a Special Ops team rolling through our house, turning everything inside out and were gone without us even knowing they had been there.”
-R. Hayre
“Hi Brian –
Another satisfied customer. Charles and Wes were great. I am very happy with the quality of work they did. I also wanted to thank you for your professionalism and for helping me get what I wanted. I would definitely recommend you to others.”
– T. Shaffer
“You guys are really great and of all the people I’ve worked with on my house you guys lead the pack. Always happy to be a reference for you if ever needed.”
– D. Abbott
“This past year my wife and I got to build our dream home from scratch. This gave us the opportunity to include a state of the art home entertainment system in our design.
We invited three different home entertainment companies to bid on the project and Brian won hands down. He was extremely responsive, very competitive and the quality of product and service was second to none.
They even went above and beyond by fixing the old entertainment system in our old house that we were selling, at no additional cost.
I would recommend Home Entertainment Solutions in a heartbeat. Brian and his team were a pleasure to work with and my family and I are so happy with the final results.
Sincerely,
Wayne and Katie”
“Brian,
No, I’m not emailing to tell you we need something else! We just wanted to tell you how much we love, love, love all our new “stuff”! Everything is working great and Steve is even learning how to navigate with the new remote! Please give our thanks to Peter, Charles and everyone else who helped out upgrading our system for Steve’s 70th. They did a great job and we love working with them. Thanks again!”
– Kathy and Steve
“Brian Ritchie and his team at HES did an outstanding job on our home. We started the project while living in another state and he spent a significant amount of time on calls with us to understand our needs and preferences. When we got on site and saw changes we needed made, Brian and the team made them cheerfully and quickly. Their work is extremely professional and their recommendations gave us an end to end system that is much more functional, easier to use and more robust that our last home with a custom designed solution. Finally, Brian and his team are extremely knowledgeable and have been available to train us, answer questions and remind us what they might have already told us a few times before ;-). I strongly recommend Brian and his team if you want a great experience and solution.” ~ D.D.
“Brian,
I just want to take the time to thank the HES team for installing the new receiver and Apple TV this past Monday. As always the team did a great job! Peter and Charlie were so helpful. They set everything up, explained all the new features and gave me some troubleshooting tips if needed. Now that I’ve been an HES customer for over 10 years I realized how great it is to have familiar faces come to my home. The HES team knows my setup and they can install new equipment quickly. They know what it is needed to get the best home theater experience possible. With the home theater technology changing on a regular basis, its always good to know that I can count on HES for any future needs.
Thanks again to you and the entire HES team!
Regards,
RV”
“Brian:
Thank you for taking such good care of me over the years. I know that you will stand by your work whether it’s a job that was done 5 days ago or 5 years ago. When I recently had to press that Help button on my remote and it said “Call Brian,” I knew I would be in good hands. I looks forward to doing business with you for many years to come. In this day and age it is increasingly rare to find a business that truly values their customers and genuinely wants to make sure they are happy. HES is definitely that kind of business and that is why you are the only person I deal with when it comes to home entertainment.
Sincerely,
KC”
“Brian,
I just want to tell you, I was so impressed with your crew. The TV’s all look amazing! SO FANTASTIC! We are super happy!
Everyone was so professional and did such an excellent job! I am recommended you to friends!
Thank you again and will be in touch for phase 2 scheduling! Hoping in time for summer!
Take care and talk soon!
D.”
“Those Martin Logan in wall speakers are f****** awesome! You guys are the best!”
~ C. Sheenan,
(An existing client from five years ago who started with a good system and then has started to listen to vinyl and wanted nicer speakers and the appropriate amplifier to drive them.)
Scorecards From Our Customers
